Complaints

§1. General Provisions

1. This agreement specifies the rules for returning goods and filing complaints regarding furniture purchased through the online store.

2.The contract aims to ensure that all parties are aware of their rights and obligations.

§2. Customer's obligations upon receipt of the Goods

1. The customer is obliged to check the contents of the package and the condition of the furniture in the presence of the courier.

2. If any damage to the goods or non-compliance with the order is found, the Customer should immediately inform the courier and prepare a damage report.

3. A customer who receives the goods without checking them in the presence of the courier accepts the condition of the shipment and cannot submit any complaints to the seller regarding mechanical damage during transport.

§3. Return

1.Return of goods is possible only when:

a. The goods have not yet been unpacked or assembled.
b. The goods show no signs of use and are in the original packaging.

2. Return of goods damaged during transport is only possible if the damage was reported in the presence of the courier and a damage report was prepared.

3. A customer who has not checked the goods in the presence of the courier loses the right to return the goods in the event of damage.

4. After receiving the goods, the customer becomes its owner and may claim compensation directly from the courier company if damage is detected.

§4. Complaints

1. Complaints regarding manufacturing defects of the goods may be submitted within 24 months from the date of purchase.

2.Complaints will not be considered if:

a. Damage results from improper use or installation.
b. The goods were accepted by the Customer without any reservations upon receipt.

3. If the complaint is accepted, the store undertakes to repair the goods or replace them with new ones, depending on the store's decision.

§5. Complaint Procedure

1. The customer submits a complaint by e-mail, attaching photos of the damage and a description of the problem: furniturenamax.pl@gmail.com

2. The Store undertakes to consider the complaint within 14 business days from the date of its submission.

3. If the complaint is accepted, the store informs the customer about further steps.

§6. Disclaimer

1. The store is not liable for damage resulting from transport if the customer did not prepare a damage report in the presence of the courier.

2. The store is not responsible for defects in the goods resulting from improper use or installation by the Customer.

3. A customer who has not checked the goods upon receipt has no right to a refund if damage is later discovered. After receiving the goods, the customer becomes its owner and may claim compensation from the courier company.

§7. Final Provisions

1. This agreement is an integral part of the terms of sale and is valid from the moment of its acceptance by the Customer.

2. Any disputes arising from the implementation of this contract will be resolved in accordance with applicable law.